Terms of Service
These Terms of Service ("Terms") govern your use of the ERP Agent website at erpagent.in and any services provided by ERP Agent ("we", "our", or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Services
ERP Agent provides custom software development services, including but not limited to:
- Custom Enterprise Resource Planning (ERP) system development
- Billing and invoicing software development
- Inventory management system development
- Bespoke software solutions and web/mobile application development
- Technical consultation and ongoing support services
The specific scope, deliverables, timeline, and pricing of any project will be defined in a separate project proposal or agreement between ERP Agent and the client.
2. Website Use
By using our website, you agree to:
- Provide accurate and truthful information when using our contact forms.
- Not use our website for any unlawful purpose or in violation of any applicable laws.
- Not attempt to gain unauthorized access to any part of our website or systems.
- Not submit spam, automated, or malicious content through our forms.
- Not scrape, copy, or reproduce our website content without prior written consent.
3. Intellectual Property
All content on the ERP Agent website — including text, design, logos, graphics, and code — is the property of ERP Agent and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our website content without our express written permission.
For client projects, intellectual property ownership and licensing terms will be defined in the individual project agreement.
4. Project Engagements
When engaging ERP Agent for a software development project:
- Quotations: All project quotations are valid for 30 days from the date of issue, unless otherwise stated.
- Payment Terms: Payment terms, milestones, and methods will be specified in the project proposal or contract.
- Timeline: Project timelines are estimated and may vary based on requirement changes, feedback delays, or unforeseen technical complexities.
- Change Requests: Any changes to the agreed scope may result in adjustments to the project timeline and cost.
- Confidentiality: We maintain strict confidentiality of all client project details and business information shared with us.
5. Support & Maintenance
Post-delivery support and maintenance terms, including duration, scope, and any associated costs, will be outlined in the individual project agreement. Our standard support includes:
- Bug fixes and issue resolution within the warranty period.
- 24/7 online support for critical system issues.
- Regular maintenance and security updates as agreed.
6. Limitation of Liability
To the fullest extent permitted by law:
- ERP Agent shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or services.
- Our total liability for any claim related to our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.
- We are not responsible for any data loss, system downtime, or business interruption caused by factors beyond our reasonable control.
7. Warranties & Disclaimers
Our website is provided on an "as is" and "as available" basis. While we strive to keep the website up-to-date and functional, we make no warranties regarding:
- The accuracy, completeness, or reliability of any information on our website.
- Uninterrupted or error-free operation of our website.
- The absence of viruses or other harmful components.
For software development projects, specific warranty terms will be detailed in the project agreement.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
9. Termination
We reserve the right to restrict or terminate access to our website at any time, without notice, for any reason, including but not limited to violation of these Terms. For project engagements, termination procedures will be as defined in the project agreement.
10. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: hashir@erpagent.in
- Phone: +91 8590000953
- Website: erpagent.in