Privacy Policy
ERP Agent ("we", "our", or "us") operates the website erpagent.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name that you voluntarily provide through our contact form.
- Project Information: Details about your project requirements, budget range, and service interests that you submit through our forms.
- Technical Data: Anonymized and hashed IP address identifiers, browser type, operating system, and pages visited. We do not store raw IP addresses.
- Cookies: We use essential cookies (such as session cookies for form security tokens) to ensure our website functions correctly. We do not use tracking or advertising cookies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested information about our services.
- To prepare project quotations and proposals based on your requirements.
- To communicate with you about our services, updates, and support.
- To improve our website and user experience.
- To protect against spam and abuse of our contact forms.
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- CSRF (Cross-Site Request Forgery) protection on all forms.
- Input sanitization and validation on all user-submitted data.
- Hashing of IP addresses before storage (no raw IP addresses are retained).
- HTTPS encryption for all data transmitted between your browser and our servers.
- Security headers to prevent common web attacks.
4. Data Retention
We retain your contact information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions and related communication records are retained for up to 24 months, after which they are securely deleted.
5. Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent.
- To comply with legal obligations, court orders, or lawful government requests.
- To protect the rights, property, or safety of ERP Agent, our users, or the public.
6. Your Rights
Under applicable data protection laws (including India's Digital Personal Data Protection Act, 2023), you have the right to:
- Access: Request a copy of your personal data that we hold.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Withdraw Consent: Withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at hashir@erpagent.in.
7. Third-Party Services
Our website uses the following third-party services:
- Google Fonts: We use Google Fonts to display typography. Google may collect anonymous usage data. See Google's Privacy Policy.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hashir@erpagent.in
- Phone: +91 8590000953
- Website: erpagent.in